Privacy Policy

Last Updated: April 3, 2026

Deep Into China ("we", "us", or "our") operates the website deepintochina.com (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site and book travel experiences with us.

1. Information We Collect

1.1 Personal Information You Provide

When you make a booking or inquiry through our Site, we collect:

Name and contact information (email address, phone number)
Passport information (for visa-free entry verification and emergency purposes)
Payment information (processed securely through Airwallex)
Travel preferences and special requirements (dietary restrictions, accessibility needs)
Emergency contact information

1.2 Automatically Collected Information

When you visit our Site, we automatically collect certain information about your device:

IP address and browser type
Pages you visit and time spent on each page
Referring website or search terms
Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

Process and confirm your travel bookings
Arrange accommodations, transportation, and guided experiences
Communicate with you about your trip (itinerary updates, travel tips)
Provide customer support and respond to inquiries
Send you booking confirmations and receipts
Improve our services and website experience
Comply with legal obligations and ensure traveler safety

3. Information Sharing

We share your information only with trusted third parties necessary to deliver our services:

Service Providers: Hotels, local guides, transportation providers, and activity operators who fulfill your travel experience
Payment Processors: Airwallex for secure payment processing
Legal Requirements: When required by law or to protect our rights and safety

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

SSL encryption for data transmission
Secure payment processing through PCI-compliant providers
Limited access to personal information by authorized personnel only
Regular security assessments and updates

5. International Data Transfers

As we operate travel experiences in China and serve international travelers, your information may be transferred to and processed in China. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

6. Your Rights

Depending on your location, you may have the following rights:

Access: Request a copy of the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information (subject to legal retention requirements)
Opt-out: Unsubscribe from marketing communications at any time

To exercise these rights, please contact us at hello@deepintochina.com.

7. Cookies

We use cookies to enhance your browsing experience and analyze site traffic. You can control cookies through your browser settings. For more information, visit www.allaboutcookies.org.

8. Data Retention

We retain your personal information for as long as necessary to:

Fulfill the purposes outlined in this Privacy Policy
Comply with legal, accounting, or reporting requirements
Resolve disputes and enforce our agreements

Booking information is typically retained for 7 years for accounting and legal purposes.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Deep Into China
Email: hello@deepintochina.com
Address: Hong Kong, China