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Refund Policy

Last Updated: April 3, 2026

We understand that travel plans can change. This Refund Policy outlines the terms and conditions for cancellations and refunds for Deep Into China travel experiences.

1. Cancellation Timeline and Refunds

1.1 Standard Cancellation Policy

Refund amounts are based on the number of days before your experience start date:

• 45+ days before departure: Full refund minus $200 USD administrative fee
• 30-44 days before departure: 75% refund
• 15-29 days before departure: 50% refund
• 7-14 days before departure: 25% refund
• Less than 7 days before departure: No refund

1.2 Weekend Experiences (1-2 days)

For shorter experiences, a modified timeline applies:

• 14+ days before departure: Full refund minus $100 USD administrative fee
• 7-13 days before departure: 50% refund
• Less than 7 days before departure: No refund

2. How to Request a Cancellation

To cancel your booking:

1. Email us at hello@deepintochina.com with your booking reference number
2. Include "Cancellation Request" in the subject line
3. We will confirm receipt within 24 hours
4. Refunds will be processed within 10-14 business days

3. Non-Refundable Situations

No refund will be provided in the following cases:

• Visa denial or passport issues (we recommend applying for visas well in advance)
• Failure to arrive at meeting points or missed departures
• Early departure or voluntary withdrawal during the experience
• Removal from the experience due to inappropriate conduct
• Personal reasons including illness (travel insurance may cover this)

4. Force Majeure and Extraordinary Circumstances

4.1 Events Beyond Our Control

In cases of force majeure (natural disasters, pandemics, war, government restrictions), we will:

• Offer to reschedule your experience to a future date with no penalty
• Provide a credit voucher valid for 24 months
• If neither option is acceptable, provide a 50% refund

4.2 Cancellation by Deep Into China

If we cancel your experience due to insufficient bookings or operational reasons:

• You will receive a full refund (100%)
• Or you may choose to transfer to an alternative experience of equal or greater value

5. Changes to Bookings

5.1 Date Changes

You may request to change your travel dates:

• 30+ days before departure: One free date change, subject to availability
• Less than 30 days: $150 USD change fee, subject to availability

5.2 Experience Upgrades

You may upgrade to a more expensive experience by paying the price difference, subject to availability.

6. Partial Refunds

Partial refunds are not available for:

• Unused portions of your experience
• Optional activities you choose not to participate in
• Meals or accommodations you do not use

7. Refund Processing

7.1 Processing Time

• Refunds are processed within 10-14 business days of cancellation approval
• Refunds are issued to the original payment method
• Additional processing time may be required by your bank or credit card company

7.2 Currency

Refunds are issued in USD. Currency exchange rates may vary from the time of original payment.

8. Travel Insurance

We strongly recommend purchasing comprehensive travel insurance that covers:

• Trip cancellation and interruption
• Medical emergencies
• Lost or delayed baggage
• Travel delays

Travel insurance may provide coverage for situations not covered by our refund policy.

9. Disputes

If you disagree with a refund decision:

• Contact us at hello@deepintochina.com to discuss
• We will review your case within 5 business days
• Our decision will be final unless resolved through mediation or arbitration as outlined in our Terms of Service

10. Contact Us

For cancellation requests or questions about this policy:

Deep Into China
Email: hello@deepintochina.com
Address: Hong Kong, China

This Refund Policy is part of our Terms of Service. By making a booking, you agree to this policy.